Terms and conditions

Terms & Conditions - last updated 30/10/2025

Studio Ansitru's website is operated by:

Astrid Leriche (trading as Studio Ansitru), registered in Belgium. VAT registration number BE0769293934 .

Belgradestraat 76, 2800 Mechelen, Belgium

The Gist

We (the person behind Studio Ansitru) are on a mission to spread little glimmers of joy through the art we create. We hope you love our products and services - whether it's crochet, a cross-stitch pattern, an embroidery piece, or a custom illustration - as much as we love creating them.

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. If you don’t agree to these Terms, don’t use our services.

Terms of Service

These Terms govern your access to and use of the website, Products, and Services we provide through http://studioansitru.bigcartel.com (our “Services”).

Our online store is hosted by Big Cartel, LLC., which provides the e-commerce platform allowing us to provide our Services, and sell our Products, to you.

“Services” refers to all information, tools, and functionalities provided by Studio Ansitru through the website, including e-commerce features for purchasing products, subject to the applicable terms and conditions. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

“Product(s)” refers to any physical goods, items (OOAK and otherwise), or digital downloads, including digital patterns or gift cards, made available for purchase through the online store. The availability, descriptions, and characteristics of these Products are subject to change at any time without notice, and all purchases are governed by these Terms of Service and any applicable policies or conditions related to the sale and delivery.

Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by all of the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the “Agreement”). You also agree that we may automatically change, update, or add on to our Services as stated in the Terms, and the Agreement will apply to any changes.

1. Who’s Who

“You” means any individual or entity using our Services. If you use our Services on behalf of another person or entity, you represent and warrant that you’re authorized to accept the Agreement on that person’s or entity’s behalf, that by using our Services you’re accepting the Agreement on behalf of that person or entity, and that if you, or that person or entity, violates the Agreement, you and that person or entity agree to be responsible to us.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Minimum Age Requirements

Our Services are not directed to children. You’re not allowed to access or use our Services if you’re under the age of 13 (or 16 in Europe). If you place an order or otherwise use our Services, you represent that you’re at least 13 (or 16 in Europe). You may use our Services only if you can legally form a binding contract with us. In other words, if you’re under 18 years of age (or the legal age of majority where you live), you can only use our Services under the supervision of a parent or legal guardian who agrees to the Agreement.

4. Payment

Payment. You must provide accurate and up-to-date payment information. By providing your payment information, you authorize us to store it until you request deletion. If your payment fails, we suspect fraud, or Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), we may immediately cancel or revoke your access to Paid Services without notice to you. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g., new expiration date) or other payment methods provided if we can’t charge your primary payment method.

Refunds. We may have a refund policy for certain items, as specified in our returns & refund policy, and we’ll also provide refunds if required by law. In all other cases, there are no refunds and all payments are final.

European Users:

You have the right to withdraw from the transaction within fourteen (14) days from the date of the purchase without giving any reason as long as your purchase was not of downloadable content or of a customized nature, and (i) the service has not been fully performed, or (ii) subject to other limitations as permitted by law. For digital content, you agree that any purchase of digital content will be made available to you immediately and as a result you waive any right of withdrawal to such content.

You may exercise your right to withdrawal by sending a clear, written request to: [email protected].

5. Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

6. Feedback

We love hearing from you and are always looking to improve our Services. When you share comments, ideas, or feedback with us, you agree that we’re free to use them without any restriction or compensation to you.

7. Copyright Policy

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe any Content violates your copyright, please see our Copyright Policy and send us a notice.

All materials appearing anywhere in this site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Studio Ansitru. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form by any means without prior written permission.

8. Changes

We may modify the Terms from time to time, for example, to reflect changes to our Services (e.g., adding new features or benefits to our Services or retiring certain features of certain Services) or for legal, regulatory, or security reasons. If we do this, we’ll provide notice of the changes, such as by posting the amended Terms and updating the “Last Updated” date or, if the changes, in our sole discretion, are material, we may notify you through our Services or other communications. Any changes will apply on a going-forward basis, and, unless we say otherwise, the amended Terms will be effective immediately. By continuing to use our Services after we’ve notified you, you agree to be bound by the new Terms. You have the right to object to any changes at any time by ceasing your use of our Services and canceling any subscription you have.

9. Termination

We may terminate your access to all or any part of our Services at any time, with or without cause or notice, effective immediately, including if we believe, in our sole discretion, that you have violated this Agreement, any service guidelines, or other applicable terms. We have the right (though not the obligation) to (i) refuse & cancel your order (ii) refuse to answer emails that violate any part of this Agreement or any Studio Ansitru policy, or is in any way harmful or objectionable, (iii) terminate or deny access to and use of any of our Services to any individual or entity for any reason. We will have no obligation to provide a refund of any fees previously paid.

10. Disclaimers

Our Services are provided “as is.” Studio Ansitru hereby disclaim all warranties of any kind, express or implied, to the maximum extent allowed by applicable law, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Studio Ansitru does not make any warranty that our Services will be error-free or that access thereto will be continuous or uninterrupted.

11. Jurisdiction and Applicable Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

12. Limitation of Liability

In no event will Studio Ansitru be liable with respect to any subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services. Studio Ansitru shall have no liability for any failure or damage due to regular wear and tear, beyond its reasonable control, and within normal scope of use. The foregoing shall not apply to the extent prohibited by applicable law.

13. Transfer Of Risk

Risks arising from loss or damage to the products which are the subject of this agreement shall pass to the customer at the time these products are legally and/or actually delivered to the customer or to third parties appointed by the customer.

14. Indemnification

You agree to indemnify and hold harmless Studio Ansitru, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement or any agreement with a provider of third-party services used in connection with the Services or applicable law, Content that you post, and any ecommerce activities conducted through your or another user’s website.

15. Translation

These Terms were originally written in English (US). We may translate these terms into other languages, and in the event of a conflict between a translated version of these Terms and the English version, the English version will control.

16. Miscellaneous

The Agreement (together with any other terms we provide that apply to any specific Service) constitutes the entire agreement between Studio Ansitru and you concerning our Services. If any part of the Agreement is unlawful, void, or unenforceable, that part is severable from the Agreement, and does not affect the validity or enforceability of the rest of the Agreement. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

Studio Ansitru may assign its rights under the Agreement without condition. You may only assign your rights under the Agreement with our prior written consent.

17. Contact Information:

For questions regarding these Terms of Use, please contact us via our Contact Page.